At Girly Stuff, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help with the return or exchange process.
Products may be eligible for return or exchange if:
Items must be returned in their original condition, unused, unworn, and with original packaging and tags, where applicable.
Please contact Girly Stuff as soon as possible after receiving your order if you have an issue. Provide your order number, product details, and clear photos or videos showing the issue.
Our team will review your request and let you know whether the return or exchange is approved.
For hygiene and safety reasons, certain products may not be eligible for return or exchange, particularly items that have been used, worn, washed, damaged after delivery, or altered by the customer.
Once an approved return is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed using the applicable payment method or another agreed method. Processing times may vary depending on the payment provider or bank.
If you receive a damaged, defective, or incorrect item, we may offer a replacement or exchange, subject to product availability.
Customers are responsible for providing the correct delivery information and following the return instructions provided by Girly Stuff. Products returned without prior approval may not be accepted.
Return shipping arrangements and charges may vary depending on the reason for the return. If the issue is due to an incorrect, damaged, or defective product supplied by Girly Stuff, we will review the situation and provide the appropriate solution.
If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or dispatched.
For questions regarding refunds, returns, or exchanges, please contact the Girly Stuff support team with your order details. We will do our best to resolve your issue quickly and fairly.
Please note: Return and refund eligibility may vary by product. Always contact Girly Stuff before sending an item back.
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